Processing Time and Shipping Policy:
Please be aware that the processing time is different from the shipping/delivery time. The processing time is the time it takes to pull your order and get it packed up for shipment. Since we operate at a high volume and we process all orders in the order in which they were received, the time it takes to get to your order can take anywhere from 1 to 5 business days (this does not include weekends, holidays or the delivery time). During sales, special promotions and the holiday season, the processing time may be extended up to 10 business days. The shipping/delivery time is the time it takes the package to get from the carrier to the customer. This time begins once the package has been picked up by the shipping carrier USPS, Fedex or UPS.
Domestic shipping/delivery times are approximately 1 to 5 business days (excluding weekends and holidays) depending on the location of the customer and the shipping option chosen at check out. All delivery times are estimated by the carrier but not guaranteed therefore if a package does not arrive within the estimated time frame, the carrier will not offer a refund. African Afro is not responsible for and will not offer shipping refunds for packages that arrive outside of the carrier's estimated delivery time. African Afro does not offer express delivery at this time. Due to the current Covid-19 pandemic and the busy shopping season, all carriers are currently experiencing delivery delays.
International packages: African Afro is NOT responsible for any customs duties, taxes or fees placed upon items arriving to the customer's location/destination.
You may be charged customs duties and taxes for something purchased online because:
- Duties and taxes are NOT included in the price or the shipping costs of the goods you purchase online from African Afro.
- When purchasing goods internationally, the goods may not originate in the country you reside in, therefore they may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
- When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
- The courier that delivers your goods may pay the customs authority on your behalf for any duties and taxes that are due on the goods. You are then responsible for repaying the courier before the courier can deliver the goods to you.
- What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
Customers will automatically receive a shipping confirmation e-mail once an order has been shipped. This shipping confirmation will include a tracking number so that the customer will be able to track the progress of their shipment. Customers may check their tracking number for updates 24 hours after it has been sent. Customers must enter the correct email otherwise this information will not be received.
African Afro is NOT responsible for lost or stolen packages after the delivery has already been made and confirmed by the carrier(s). Customers are encouraged to keep track of the location of their package so that they are aware of when the delivery will be made. Unattended packages have a high chance of being stolen. If you think that your package has been lost or stolen, check with your immediate neighbors just in case it has been accidentally delivered to the wrong address. If you still cannot find the package, please contact the carrier USPS, Fedex or UPS and file a claim immediately. Have your tracking number and receipt of purchase ready when filing a claim with the carrier. African Afro will not be held responsible for providing a refund or sending new products if the shipment’s tracking number has confirmed that the package has been delivered.
If your package has been damaged during in the shipping process, please file a claim with the carrier listed on your shipping notification.
USPS Customer Service Contact Number: (800) 275-8777
FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)
UPS Customer Service Contact Number: (800) 742-5877
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at firstname.lastname@example.org. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We are 100% committed to keeping your information secure. In order to prevent unauthorized access or disclosure we have put in place safety measures to safeguard your information. We may use the information that we collect to improve our products and services and to periodically send promotional emails about new products and offers. We will NEVER EVER sell or misuse your information.
Items Not in stock:
We strive to have all of our products available for immediate shipment. Due to popularity for our products, and the fact that many of our products are freshly made in small batches, some products may go on back order. If the products are back ordered, it will be clearly displayed in the title of the product. Once the back ordered products are in stock we will ship your entire order immediately.
Reviews and Testimonials:
We may use your reviews and testimonials submitted in the form of text, images and videos for promotional purposes.
If you have any further questions, please don't hesitate to contact us at email@example.com